Job Summary

The Head of IT provides strategic and operational leadership, proactively managing all IT functions. This role drives the alignment of IT strategies with organizational objectives through effective planning, large-scale application management, and ensuring secure, high-performing systems. Collaborative partnerships across departments are essential for efficient system integration and delivering comprehensive end-user support

Key Responsibilities:

Strategic IT Leadership & Management

• Lead, mentor, and manage the IT team, fostering a collaborative, high-performance culture
• Develop and implement the IT strategy in alignment with the organization’s goals and objectives to support business growth and operational excellence
• Plan and execute IT projects, ensuring delivery on time, within scope, and with appropriate resource allocation
• Establish and enforce IT policies, procedures, and standards to ensure compliance, security, and alignment with organizational priorities
• Oversee IT department performance, providing coaching, development, and performance evaluations

IT Strategy & Planning

• Design and execute an IT roadmap that aligns with business goals and financial objectives
• Stay updated on emerging technologies and industry trends, recommending innovative solutions to improve business processes and enhance technology capabilities
• Lead the planning, implementation, and monitoring of IT initiatives, ensuring that projects are aligned with both technical and business priorities

Technology & Systems Oversight

• Oversee the implementation, management, and optimization of IT systems and infrastructure, ensuring high performance, security, and scalability
• Manage large-scale applications and integrations, ensuring cross-functional and cross-application connectivity to streamline business operations
• Work closely with departments to deliver technology solutions that meet both operational and business needs

Cybersecurity & Risk Management

• Identify and mitigate IT-related risks, including cybersecurity threats, data breaches, and system failures
• Develop and enforce IT security protocols and risk management strategies to protect the organization’s infrastructure and data
• Ensure compliance with data security regulations, industry standards, and operation compliance

Innovation & Continuous Improvement

• Stay updated about technological advancements and propose innovative solutions that drive business improvement
• Lead continuous improvement initiatives to enhance IT processes, ensuring scalability, security, and alignment with business needs
• Encourage innovation within the IT team and the broader organization to remain competitive and efficient

Implement Strategic End-User Support & Related Functions

• Develop and implement a strategic end-user support framework
• Ensure high-quality, responsive technical support to resolve end-user issues quickly and effectively
• Drive end-user satisfaction through proactive support, efficient issue resolution, and clear communication

Experience & Education:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or a related field
• Proven experience in senior IT management, including overseeing large-scale applications, system integration, and strategic IT planning
• Strong understanding of IT infrastructure, systems, operations, and IT security best practices
• Excellent communication, interpersonal, and problem-solving skills, with the ability to convey technical information to non-technical stakeholders
• Demonstrated ability to prioritize and manage multiple tasks in a fast-paced, collaborative environment
• Strong analytical, critical thinking, and leadership skills, with a track record of managing complex IT projects and delivering innovative technology solutions
• Solid knowledge of systems engineering, and an understanding of engineering interdependencies and complexities
• Familiarity with emerging digital technologies, including Cloud Computing and Data Analytics
• Experience in a digital marketing agency environment is a plus